Refund policy

At SALTY SPIRIT LLC, every experience is carefully planned to provide safe, organized, and high-quality service. By making a reservation, the guest acknowledges and agrees to the following terms and conditions.

We highly recommend that guests purchase travel insurance. Travel insurance may help protect guests from unexpected situations that prevent them from participating in a scheduled experience, including medical emergencies, travel delays, cancellations, evacuation needs, or other unforeseen events. Travel insurance is the responsibility of the guest and is not provided by SALTY SPIRIT LLC.

Experience Types

Standard Private Experience

A Standard Private Experience includes only the services, activities, and details described in the experience at the time of booking. Any additional service, special modification, or request outside the standard experience must be approved in writing by SALTY SPIRIT LLC.

Customized Private Experience

A Customized Private Experience is any experience that requires itinerary design, special reservations, third-party services, special purchases, transportation, permits, custom requests, or modifications beyond the standard Private Experience offering.

Bio Bay Shared Experience

The Bio Bay Shared Experience is a limited-capacity shared experience. Although it is a shared excursion, SALTY SPIRIT LLC keeps groups small to preserve the quality, safety, and special nature of the experience.

Cancellation and Rescheduling Requests

All cancellation and rescheduling deadlines are calculated using Puerto Rico local time / Atlantic Standard Time, based on the scheduled date and time of the experience.

All cancellation or rescheduling requests must be made in writing by email, written message, or through the official booking channel. A request will be considered received only when SALTY SPIRIT LLC receives it in writing.

Rescheduling is subject to availability and must be confirmed in writing by SALTY SPIRIT LLC. Only one date change is permitted per reservation.

Once a date change has been used, the reservation will not be eligible for a second date change, refund, or additional credit if the guest cancels, fails to arrive, or is unable to attend the new date.

Standard Private Experience

Cancellations made more than 7 calendar days before the scheduled date and time of the experience are eligible for one of the following options:

1. A refund minus a 25% cancellation fee, or
2. A 100% credit toward a future experience.

The credit for Standard Private Experiences expires 180 days after the original experience date.

Cancellations made 7 calendar days or less before the scheduled date and time of the experience are non-refundable. No refund, credit, or rescheduling will be provided.

Customized Private Experience

Cancellations made more than 14 calendar days before the scheduled date and time of the experience are eligible for one of the following options:

1. A refund minus a 25% cancellation fee, or
2. A 100% credit toward a future experience.

The credit for Customized Private Experiences expires 360 days after the original experience date.

Cancellations made 14 calendar days or less before the scheduled date and time of the experience are non-refundable. No refund, credit, or rescheduling will be provided.

For Customized Private Experiences, any third-party reservation, deposit, permit, special purchase, transportation, food, custom service, outside vendor, or expense committed on behalf of the guest may be deducted from any eligible refund or credit.

These costs may be non-refundable even when the cancellation occurs within a period that would otherwise qualify for a refund or credit.

Bio Bay Shared Experience

Cancellations made more than 7 calendar days before the scheduled date and time of the experience are eligible for one of the following options:

1. A refund minus a 25% cancellation fee, or
2. A 100% credit toward a future experience.

The credit for Bio Bay Shared Experience expires 90 days after the original experience date.

Cancellations made within 7 calendar days but more than 48 hours before the scheduled date and time of the experience are eligible for a 50% refund.

Cancellations made 48 hours or less before the scheduled date and time of the experience are non-refundable. No refund, credit, or rescheduling will be provided.

Partial Cancellations or Reduction of Participants

Any reduction in the number of participants will be considered a partial cancellation and will be subject to this policy according to the type of experience and the time at which the reduction is requested.

Any eligible refund or credit, if applicable, will apply only to the cancelled spaces or participants, not necessarily to the entire reservation.

No-Shows, Late Arrivals, Alcohol or Drugs

Guests must arrive on time at the location provided for their experience. If a guest does not show up, arrives late in a way that prevents participation, misses the scheduled departure, or is unable to complete the experience due to reasons attributable to the guest, no refund, credit, or rescheduling will be provided.

Guests who arrive under the influence of alcohol, drugs, or any substance that may compromise their safety or the safety of the group will not be allowed to participate. In such cases, no refund, credit, or rescheduling will be provided.

SALTY SPIRIT LLC reserves the right to deny participation to any guest who presents a risk to themselves, other participants, the equipment, the vessel, or the staff.

Weather, Safety and Operational Conditions

Experiences may operate in light rain, cloudy conditions, moderate wind, or other weather conditions that SALTY SPIRIT LLC considers safe and operationally feasible.

Weather-related cancellations, modifications, or adjustments will be determined by SALTY SPIRIT LLC and its authorized guides, captains, operators, hosts, or representatives, taking into consideration safety, marine conditions, area conditions, official advisories, logistics, and operational feasibility.

Light rain, cloudy conditions, moderate weather changes, or variable natural conditions do not automatically qualify for a refund, credit, or rescheduling.

If SALTY SPIRIT LLC cancels an experience due to unsafe weather, operational conditions, safety concerns, or unforeseen circumstances, the guest may choose one of the following options:

1. A 100% refund, or
2. A 100% credit toward a future experience.

For Customized Private Experiences, any non-refundable third-party cost, special purchase, deposit, permit, transportation, or service already committed on behalf of the guest may be deducted from any eligible refund or credit.

SALTY SPIRIT LLC may also modify the route, itinerary, schedule, order of activities, location, or format of an experience when necessary due to safety, weather, marine conditions, operational availability, or circumstances outside its control.

Such modifications will not be considered a cancellation if the experience can be conducted safely.

Nature, Marine Life and Natural Conditions

The experiences offered by SALTY SPIRIT LLC take place in natural environments and depend on factors outside the company’s control. For this reason, SALTY SPIRIT LLC does not guarantee specific results related to nature, marine life, fishing, beach conditions, water visibility, sargassum, currents, waves, the presence of other people, vessels, or other environmental factors.

For fishing experiences, SALTY SPIRIT LLC does not guarantee catches, number of fish, fish size, or specific species.

For snorkeling, boating, beach, or nature experiences, SALTY SPIRIT LLC does not guarantee sightings of turtles, fish, manatees, dolphins, coral, birds, or any other marine or wildlife species.

SALTY SPIRIT LLC also does not guarantee that the water will be clear, that beaches will be free of sargassum, algae, natural debris, waves, currents, insects, other people, or vessels.

For the Bio Bay Shared Experience, bioluminescence is a natural phenomenon. Its intensity and visibility may vary due to factors such as moon phase, rain, season, temperature, water movement, sediments, environmental conditions, and other natural factors.

SALTY SPIRIT LLC does not guarantee the intensity, visibility, or brightness level of the bioluminescence.

Low visibility, absence of certain species, lack of fish catches, presence of sargassum, variable natural conditions, or reduced bioluminescence intensity do not qualify for a refund, credit, or rescheduling if the experience can be conducted safely.

Platform, Processing and Transaction Fees

Processing fees, card fees, booking platform fees, administrative fees, convenience fees, or any other non-recoverable fees may be non-refundable when applicable.

If an external platform processes the reservation or payment, any refund will also be subject to the terms, processing times, and fees of that platform.

Refund Processing

Eligible refunds will be processed by SALTY SPIRIT LLC within approximately 5 to 10 business days.

The time it takes for the funds to appear in the guest’s account may depend on the bank, card issuer, payment processor, or booking platform used.

Refunds will be issued to the original payment method whenever possible.

Credits

Credits issued by SALTY SPIRIT LLC are non-transferable, non-refundable, have no cash value, and must be used before their expiration date.

The use of any credit is subject to availability and must be confirmed in writing by SALTY SPIRIT LLC.

Expired credits will not be extended, refunded, or converted into cash.

Governing Law

This policy shall be governed by the applicable laws of the Commonwealth of Puerto Rico.

Acceptance

By making a reservation with SALTY SPIRIT LLC, the guest acknowledges that they have read, understood, and agreed to this Cancellation, Rescheduling, Credit and Refund Policy.