Refund policy

Returns

 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

 
Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

 
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery 

 

Refunds (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@salty-spirit.com.

 

Sale items (if applicable)

 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@salty-spirit.com and send your item to: Salty Spirit, Carretera 200 K1 H5 Barrio Monte Santo sector Pozo Prieto, Po Box 1255, Vieques PR 00765, United States.

 

Gifts

 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

 
To return your product, you should mail your product to: Salty Spirit, Carretera 200 K1 H5 Barrio Monte Santo sector Pozo Prieto, Po Box 1255, Vieques PR 00765, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Experiences Cancellation and Refund

 

See cancellation/refund policy for each experiences at the time of booking. 

 

Cancellations

 

We highly recommend getting travel insurance.

 

When faced with an unforeseen situation that prevents you from participating in a scheduled tour, having travel insurance can help you recoup the costs associated with the tour. Most travel insurance policies offer coverage for trip cancellations due to medical emergencies, providing you with peace of mind knowing that your investment is protected. Additionally, travel insurance can also provide coverage for medical emergencies, evacuation services, and other unexpected events that may arise during your trip. By hiring a travel insurer, you can ensure that you are prepared for any situation that may impact your travel experience.

 

Cancellation/Refund Policy

 

Boat Charter Cancellation & Refund Policy


● All boat charter reservations are final and subject to the following terms, which are
accepted at the time of booking.


● Cancellations made 15 days or more before the charter date are subject to a 25%
cancellation fee or may receive a 100% credit for a future date within 90 days. Based on
availability; one change only.


● Cancellations made within 15 days of the charter date are non-refundable.


● Late arrivals (15 minutes or more), no-shows, same-day cancellations, or guests arriving under the influence of alcohol or drugs are non-refundable.


● Charters operate in light rain and moderate weather conditions. Unsafe weather
cancellations are determined solely by the captain.


● If Salty Spirit LLC cancels due to unsafe weather, mechanical issues, or unforeseen operational circumstances, guests may choose a 100% refund or 100% credit.

● By booking, guests acknowledge and agree to this cancellation and refund policy


Biobay Clear Kayak Tour Cancellation & Refund Policy


● All tour reservations are final and subject to the following terms, which are accepted at the time of booking.


● Cancellations made 7 days or more before the tour date are subject to a 25%
cancellation fee or may receive a 100% credit for a future date within 90 days, based on availability; one change only.


● Cancellations made within 7 days of the tour date are non-refundable.


● All reservations made within the same week of the tour date are non-refundable.
● Late arrivals (15 minutes or more), no-shows, or guests arriving under the influence of alcohol or drugs are non-refundable.


● Tours operate in light rain and moderate weather conditions. Unsafe weather
cancellations are determined solely by the captain.


● If Salty Spirit LLC cancels due to unsafe weather, mechanical issues, or unforeseen operational circumstances, guests may choose a 100% refund or 100% credit.


● By booking, guests acknowledge and agree to this cancellation and refund policy.