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- We collect full payment to reserve your date and time slot. This payment is non-refundable unless the trip is cancelled by the Tour Guide or Captain due to bad weather or unforeseen problems. This cancellation is made at the meeting location or at the dock on the day of the trip, only at the Tour Guide's or Captain’s discretion. All other cancellations forfeit the payment.
- Our booking policy is to meet at the meeting location assigned by our crew at the agreed time on the day of the scheduled trip. If the trip is cancelled by the Tour Guide or Captain due to bad weather, we will try to re-book your trip for a better day if the customer’s schedule allows, otherwise we will cheerfully refund your entire payment.
- Cancellations by customers with less than a 48-hour phone call and/or email notice and no shows at the meeting location on the day of the scheduled trip will not be refunded. When you reserve a trip with us, we do not book anyone else for that time slot.
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